Shipping policy
Last updated: October 29, 2026
We currently deliver Kaiser Chef orders within the United States. Here are the shipping details to check before you order.
- Destination: United States
- Shipping cost: Free shipping on all orders
- Dispatch: Usually within 24 hours after payment is received
- Estimated delivery: 5–7 business days
Where we ship and shipping costs
We currently ship to the United States and offer free shipping on all orders. If you need delivery outside the United States, please contact service@kaiserchef.com before ordering to check availability.
Order processing and delivery
Orders are usually dispatched within 24 hours after payment is successfully received. Orders are not processed or shipped on weekends or public holidays. During busy periods, processing may take longer; we will notify you by email if your order is delayed.
Estimated delivery is 5–7 business days. Business days are Monday through Friday, excluding public holidays. Delivery times are estimates, not guarantees. Carrier delays, weather and other unforeseen events may affect arrival dates.
Tracking your order
Once your order ships, you will receive a shipping confirmation email with tracking information, if available. Tracking may take time to update after dispatch. If you need help finding your tracking details, email us with your order number.
Incorrect addresses and undeliverable packages
Please check that your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee address changes once an order has shipped.
We are not responsible for packages lost, delayed or returned because of incorrect or incomplete shipping information supplied by the customer. If a package is returned as undeliverable, we may contact you to arrange reshipment. Additional reshipping fees may apply.
Delayed or missing shipments
If your tracking has stopped updating or your order appears to be lost or significantly delayed, contact service@kaiserchef.com with your order number and tracking details. We will help investigate the shipment. Delays caused by carriers, weather or other events outside our control may affect delivery.
Items damaged in transit
If your order arrives damaged, please contact us promptly at service@kaiserchef.com. Include your order number, photos of the damaged items and photos of the packaging. We will review the information and help resolve the issue.
Split shipments
Your order may arrive in more than one package because of product availability, warehouse location or package size. If this happens, we will notify you and may provide separate tracking numbers.
Contact us
For shipping questions, email service@kaiserchef.com and include your order number if you have one.
For return and refund information, please read our Refund Policy.